Reference

Legal terms for your sastoto account

sastoto Legal sets out how your account, wallet records and lobby access are handled before you open an account.

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sastoto Legal terms for your sastoto account
POLICY CONTACT

Get help with sastoto Legal questions

A direct contact path helps when a Legal question affects your account access or wallet record. We keep the account support form close to the login and cashier areas, so you can send a specific request rather than repeat the issue across unrelated pages. Include your account identifier, the date of the event and the policy point you want clarified. We will use those details to route the request correctly.

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Account access

For a Legal question about phone verification, a locked login or eligibility, open the support form beside the login route. Include your account identifier and state that the request concerns Legal access; where local law permits, we can explain the applicable next step.

Wallet records

If a Legal request concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, use the cashier support path. Add the payment label, date and receipt reference so our team can match the account record before responding.

Policy changes

To ask about correcting account details, changing a data preference or requesting a policy clarification, use the contact route shown after login. We may ask for account verification first, which helps us avoid sending private account details to the wrong person.

DATA PRACTICE

How we handle Legal requests

Legal handling is tied to practical account controls rather than broad promises. We use the details needed to create, verify and maintain your account, while payment references help us reconcile activity.

Account data

We use account details for the account process, phone verification and access checks. When you ask for a change, we compare the request with the account record before updating it, so a name or phone correction is not applied without an account check.

Payment records

DANA, OVO, GoPay and QRIS references may appear beside account activity, as can bank transfer or virtual account details. We use these references to identify a transaction record, while your support request should include only the receipt details needed for matching.

Cookie choices

Cookies can support login continuity, page preferences and security checks. If you change cookie settings in your browser, some Legal or account pages may ask you to verify again; that device behaviour follows your browser choice rather than changing the underlying policy.

Account security

Two Factor Setup is available as an account-security step where shown in your account area. Keep your phone and login details private, and contact support through the signed-in route if you suspect an access issue or see a security detail you do not recognise.

Record retention

We retain account, verification and payment-related records for the period needed for account administration, security checks and applicable Legal duties. A retention request should name the record or date involved, because different records may follow different handling periods.

Change requests

You can ask us to correct account data, clarify a policy point or explain how a record was used through the account support route. We may request verification before making a change, then respond using the contact detail attached to your account.

Answers before you open an account

These Legal answers address the questions we expect before account creation: who can access the service, what data is used, how payment records are handled and where to send a request. Read them alongside the policy wording displayed at account creation. If your circumstances are different, contact us through the account support route.

sastoto Legal covers account creation, phone verification, access conditions, data handling, cookies, security checks, payment records and requests to correct account details. The applicable wording can vary by location, and access depends on local law, so read the notice shown for your account before continuing.

Yes. Access and eligibility depend on local law and the conditions shown for your account. If you are in Indonesia, the account flow will still require the stated verification step before access. We cannot advise you to bypass a local restriction or alter your location details.

We use the account details and phone information needed for the stated verification process. A request about your data should come through the account support route and identify the relevant account. We may verify your identity before discussing private details or applying a correction.

DANA and QRIS references may be stored with the account activity needed for reconciliation, alongside OVO, GoPay, bank transfer or virtual account details. If you query a record, provide its date and receipt reference through cashier support so we can locate the correct entry.

You can request a correction through the signed-in support route, stating which account detail is incorrect and what should replace it. We may ask for account verification before making the change. This process applies to details such as contact data or a phone number.

Send a cookie or retention question through the account support form linked from the login area. Mention the device, approximate date and record type when relevant. Browser cookie changes can require another login, while record handling follows the applicable Legal requirement.

Use the support route shown near login for access, verification and data questions, or the cashier support path for DANA, OVO, GoPay, QRIS, bank transfer and virtual account records. Include your account identifier and a concise description so the request reaches the right team.

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